OCI Identity Cloud Service (IDCS) - Log In to Fusion Application Returns 'There is a problem with your account. Please contact Support' (Doc ID 3027832.1)

Last updated on JULY 20, 2024

Applies to:

Identity Cloud Service (IDCS) - Version N/A and later
Information in this document applies to any platform.

The scenario is Fusion Application (FA) acts as the identity provider (iDP) and OCI/IDCS as the service provider (iSP).

This type of configuration, where FA is iDP, is also known as the Out of the Box (OOB) configuration.

The user logs in to the Visual Builder Application and receives the following error:

There is a problem with your account. Please contact Support

Decode the error in the browser URL and we get

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In this Document

Symptoms

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