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Publish Job For Service Assignment Rules Ends With Error (Doc ID 3028468.1)

Last updated on JUNE 21, 2024

Applies to:

Oracle Fusion Service Cloud Service - Version 11.13.24.04.0 and later
Information in this document applies to any platform.

Symptoms

Publish job for Service Assignment rules ends with error


Steps to recreate the issue :
1. Setup and Mainatainance -> Search-> Manage Service Assignment rules-> Click on Save and Publish button.



ERROR
-----------------------

[2024-06-05T06:54:39.771+00:00] [INFO] JBO-29000: Unexpected exception caught: oracle.jbo.TooManyObjectsException, msg=JBO-28204: Too many objects match the alternate key oracle.jbo.Key[300000098867775 998e77b5-c513-4ee2-86cc-d61f79225245 P ] for entity oracle.apps.crmCommon.workMgmt.rules.publicModel.entity.RuleConditionValueEO, key AltKey.



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Setup and Mainatainance -> Search-> Manage Service Assignment rules-> Click on Save and Publish button.

2. It errors out

Cause

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In this Document
Symptoms
Cause
Solution
References


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