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Service Exception Error Code: 500 Is Reported For Sales Transactions In Xstore Office PosLog Search (Doc ID 3028847.1)

Last updated on JUNE 14, 2024

Applies to:

Oracle Retail Xstore Office Cloud Service - Version NA and later
Information in this document applies to any platform.

Symptoms

Problem Summary
--------------------

PosLog data is rejected by the Retail Sales Audit (ReSA) Integration.

Problem Description
-----------------------
Retail sales transaction are reporting an error in Xstore Office PosLog.

Steps to reproduce the issue
--------------------------------

From the Xstore Office Home Page:

  1. Select Publish POSLog Data.
  2. Add search criteria and click Search.
  3. Click View Error Log.

 

Expected Result
------------------

No results should be returned.

Actual Result
---------------

Records will show a status: UNEXPLAINED_EXCEPTION

'dtv.service.ServerErrorException: A service exception has occurred. (Error code: 500)'

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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