Service Exception Error Code: 500 Is Reported For Sales Transactions In Xstore Office PosLog Search
(Doc ID 3028847.1)
Last updated on JUNE 14, 2024
Applies to:
Oracle Retail Xstore Office Cloud Service - Version NA and laterInformation in this document applies to any platform.
Symptoms
Problem Summary
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PosLog data is rejected by the Retail Sales Audit (ReSA) Integration.
Problem Description
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Retail sales transaction are reporting an error in Xstore Office PosLog.
Steps to reproduce the issue
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From the Xstore Office Home Page:
- Select Publish POSLog Data.
- Add search criteria and click Search.
- Click View Error Log.
Expected Result
------------------
No results should be returned.
Actual Result
---------------
Records will show a status: UNEXPLAINED_EXCEPTION
'dtv.service.ServerErrorException: A service exception has occurred. (Error code: 500)'
Changes
Cause
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In this Document
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Cause |
Solution |