Asset-Linked Subscriptions Open On A Blank, White Screen When Viewed From Manage Assets Menu Section
(Doc ID 3029146.1)
Last updated on JUNE 24, 2024
Applies to:
Oracle Fusion Subscription Management Cloud Service - Version 11.13.24.01.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.13.24.01.0 version, Authoring
ACTUAL BEHAVIOR
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Asset-linked subscriptions open on a blank, white screen when viewed from Manage Assets section.
EXPECTED BEHAVIOR
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Asset-Linked subscriptions must open the subscription as expected when being accessed from the Manage Assets section.
STEPS
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The issue can be reproduced at will with the following steps:
1. Reprocess Installed Based Assets process for subscription creation for an included warranty, in this case.
2. Observer the blank subscription page when navigating to the asset the subscription was created for.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |