My Oracle Support Banner

Chat Agents Are Available But Users Initiating A Chat Receive A Message That Agents Are Busy (Doc ID 3029775.1)

Last updated on JULY 29, 2024

Applies to:

Oracle Fusion Service Cloud Service - Version 11.13.24.04.0 and later
Information in this document applies to any platform.

Symptoms

When a user is attempting to start a chat they receive the following message

ERROR
-----------------------
"Your query is very important to us, our agents are busy, we will assist you in a moment."


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Initiate a chat.
2. A message is received ' "Your query is very important to us, our agents are busy, we will assist you in a moment.'
3. However an agent is not found to connect the chat too


Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Changes
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.