Chat Agents Are Available But Users Initiating A Chat Receive A Message That Agents Are Busy
(Doc ID 3029775.1)
Last updated on JULY 29, 2024
Applies to:
Oracle Fusion Service Cloud Service - Version 11.13.24.04.0 and laterInformation in this document applies to any platform.
Symptoms
When a user is attempting to start a chat they receive the following message
ERROR
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"Your query is very important to us, our agents are busy, we will assist you in a moment."
STEPS
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The issue can be reproduced at will with the following steps:
1. Initiate a chat.
2. A message is received ' "Your query is very important to us, our agents are busy, we will assist you in a moment.'
3. However an agent is not found to connect the chat too
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |