Need API to Count Mobile views of Knowledge Articles (Doc ID 3031331.1)

Last updated on JUNE 26, 2024

Applies to:

Oracle Fusion Service Cloud Service - Version 11.13.24.01.0 and later
Information in this document applies to any platform.

Goal

On : 11.13.24.01.0 version, Analytics

Customer created a report using the subject area "Knowledge Management - Article Summary Historical". The view count of knowledge articles viewed in UI is properly reflecting in the report.
However when users are viewing knowledge articles in client mobile application, the view count information is not updated in the reports.

Which API can give the Mobile view count information to get proper view count of the Knowledge Articles in the report ?

Solution

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In this Document

Goal

Solution

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.

Need API to Count Mobile views of Knowledge Articles (Doc ID 3031331.1)

Applies to:

Goal

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!