Unable To See The Values From Products Dropdown Standard Field In Assets
(Doc ID 3031521.1)
Last updated on JUNE 27, 2024
Applies to:
Oracle Fusion CX Sales Cloud Service - Version 11.13.24.01.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.13.24.01.0 version, Assets
ACTUAL BEHAVIOR
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Users are not able to see the products from Products Drop down standard field under asset in Redwood. Only sales administrator role users are able to see the products.
With the existing roles Users are able to see the Products in Simple UI but not in Redwood Sales.
EXPECTED BEHAVIOR
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Users who are not Sales Administrators should be able to see the products under assets ,like they are already able to view in SUI
STEPS
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The issue can be reproduced at will with the following steps:
1. Go to Asset >> Select product field >> No Matching data found occurs
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot able to select the products
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |