My Oracle Support Banner

COX FS - Update Location Feature Not Working As Expected (Doc ID 3033744.1)

Last updated on JULY 16, 2024

Applies to:

Oracle Fusion Cloud Field Service - Version 24.A.17 and later
Information in this document applies to any platform.

Symptoms

On : 24.A.17 version, Configuration

ACTUAL BEHAVIOR
---------------
Update location feature when using reposition pin: if pin is not adjusted in the slightest and you only click update, the coordinate status information on the activity will be removed.

EXPECTED BEHAVIOR
-----------------------
Update location feature when using reposition pin, will not update the coordinate status when no adjustment is made to the pin

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open Update Location feature on customer activity
2. Click Reposition Pin button
3. Click Update to confirm the Pin
4. Update in history of activity displays that the coordinate status information is removed.



Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.