COX FS - Update Location Feature Not Working As Expected
(Doc ID 3033744.1)
Last updated on JULY 16, 2024
Applies to:
Oracle Fusion Cloud Field Service - Version 24.A.17 and laterInformation in this document applies to any platform.
Symptoms
On : 24.A.17 version, Configuration
ACTUAL BEHAVIOR
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Update location feature when using reposition pin: if pin is not adjusted in the slightest and you only click update, the coordinate status information on the activity will be removed.
EXPECTED BEHAVIOR
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Update location feature when using reposition pin, will not update the coordinate status when no adjustment is made to the pin
STEPS
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The issue can be reproduced at will with the following steps:
1. Open Update Location feature on customer activity
2. Click Reposition Pin button
3. Click Update to confirm the Pin
4. Update in history of activity displays that the coordinate status information is removed.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |