My Oracle Support Banner

Initiating RTV From RMS, Alert Message While Creating Shipment When Requested Qty Is Equal To SOH (Doc ID 3035707.1)

Last updated on JULY 22, 2024

Applies to:

Oracle Retail Enterprise Inventory Cloud Service - Version 24.0 and later
Information in this document applies to any platform.

Symptoms

On : 24.0 version, Shipping and Receiving

Initiating RTV from RMS, Alert Message while Creating Shipment when requested Qty is equal to SOH

Error while initiating RTV from RMS : When performing shipment for RTV initiated from RMS. The alert message will keep on appearing when the qty is equal to its SOH only.

This warning message pops up when RMS initiated RTV requested quantity is equal to SIOCS SOH and RTV reserved quantity. The moment you scan Item when creating shipment it gives warning message.

ERROR
-----------------------
RTV Shipment
The return quantity is greater than the available stock on hand. Is the return quantity correct?


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create an RTV shipment
2. Add a container
3. Add an item to the container that is equal to SIOCS SOH and RTV reserved quantity
See the message as stated above

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.