My Oracle Support Banner

Collections Notes Are Created With Hyperlink When Copying From An Email Client (Doc ID 3036986.1)

Last updated on AUGUST 08, 2024

Applies to:

Oracle Fusion Advanced Collections Cloud Service - Version 11.13.24.01.0 and later
Information in this document applies to any platform.

Symptoms

When creating a note in Advanced Collections by copying data from an email client, the note is created with active hyperlinks.  Customer wants to copy in plain text mode, and note have the hyperlinks show in the note.

Responsibility: Collections Dashboard

  1. Add a note to a transaction by copying from an email client.  If the note includes a hyperlink, the hyperlink will also show in the note.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.