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Store Hours Create And Mod Messages Failing In RIB (Doc ID 3037015.1)

Last updated on JULY 24, 2024

Applies to:

Oracle Retail Integration Cloud Service - Version 19.3 to 19.3 [Release 19.3]
Information in this document applies to any platform.

Symptoms

On : 19.3.018 version, RIB-EXT injector service on the customer-side

When attempting to add store hours in MFCS, the following error occurs in the RIB-EXT injector service hosted on the customer-side:


  at com.retek.rib.j2ee.injector.impl.ApplicationMessageInjectorBean.invokeInjectForMessageType(ApplicationMessageInjectorBean.java:144)
...
Caused by: com.retek.rib.domain.configuration.ConfigurationException: Payload class(com.oracle.retail.integration.base.bo.StoreHoursDesc.v1.StoreHoursDesc) not found for family(Stores) type(storehrcre).
  at com.retek.rib.domain.payload.PayloadFactory.getPayloadClass(PayloadFactory.java:426)
  ... 76 more
Caused by: java.lang.ClassNotFoundException: com.oracle.retail.integration.base.bo.StoreHoursDesc.v1.StoreHoursDesc
  at weblogic.utils.classloaders.GenericClassLoader.findLocalClass(GenericClassLoader.java:1029)
  at weblogic.utils.classloaders.GenericClassLoader.findClass(GenericClassLoader.java:990)
  at weblogic.utils.classloaders.ChangeAwareClassLoader.findClass(ChangeAwareClassLoader.java:101)
  at weblogic.utils.classloaders.GenericClassLoader.doFindClass(GenericClassLoader.java:611)
  at weblogic.utils.classloaders.GenericClassLoader.loadClass(GenericClassLoader.java:543)
  at weblogic.utils.classloaders.GenericClassLoader.loadClass(GenericClassLoader.java:496)
  at weblogic.utils.classloaders.ChangeAwareClassLoader.loadClass(ChangeAwareClassLoader.java:71)
  at weblogic.utils.classloaders.ChangeAwareClassLoader.loadClass(ChangeAwareClassLoader.java:53)
  at java.lang.Class.forName0(Native Method)
  at java.lang.Class.forName(Class.java:264)
  at com.retek.rib.domain.payload.PayloadFactory.getPayloadClass(PayloadFactory.java:409)
  ... 78 more


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Add store hours in MFCS
2. Notice storehrcre messages are failing in RIB-EXT hospital.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Other impact (prevents store mods to be sent to external systems)

Cause

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In this Document
Symptoms
Cause
Solution


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