Store Hours Create And Mod Messages Failing In RIB
(Doc ID 3037015.1)
Last updated on JULY 24, 2024
Applies to:
Oracle Retail Integration Cloud Service - Version 19.3 to 19.3 [Release 19.3]Information in this document applies to any platform.
Symptoms
On : 19.3.018 version, RIB-EXT injector service on the customer-side
When attempting to add store hours in MFCS, the following error occurs in the RIB-EXT injector service hosted on the customer-side:
at com.retek.rib.j2ee.injector.impl.ApplicationMessageInjectorBean.invokeInjectForMessageType(ApplicationMessageInjectorBean.java:144)
...
Caused by: com.retek.rib.domain.configuration.ConfigurationException: Payload class(com.oracle.retail.integration.base.bo.StoreHoursDesc.v1.StoreHoursDesc) not found for family(Stores) type(storehrcre).
at com.retek.rib.domain.payload.PayloadFactory.getPayloadClass(PayloadFactory.java:426)
... 76 more
Caused by: java.lang.ClassNotFoundException: com.oracle.retail.integration.base.bo.StoreHoursDesc.v1.StoreHoursDesc
at weblogic.utils.classloaders.GenericClassLoader.findLocalClass(GenericClassLoader.java:1029)
at weblogic.utils.classloaders.GenericClassLoader.findClass(GenericClassLoader.java:990)
at weblogic.utils.classloaders.ChangeAwareClassLoader.findClass(ChangeAwareClassLoader.java:101)
at weblogic.utils.classloaders.GenericClassLoader.doFindClass(GenericClassLoader.java:611)
at weblogic.utils.classloaders.GenericClassLoader.loadClass(GenericClassLoader.java:543)
at weblogic.utils.classloaders.GenericClassLoader.loadClass(GenericClassLoader.java:496)
at weblogic.utils.classloaders.ChangeAwareClassLoader.loadClass(ChangeAwareClassLoader.java:71)
at weblogic.utils.classloaders.ChangeAwareClassLoader.loadClass(ChangeAwareClassLoader.java:53)
at java.lang.Class.forName0(Native Method)
at java.lang.Class.forName(Class.java:264)
at com.retek.rib.domain.payload.PayloadFactory.getPayloadClass(PayloadFactory.java:409)
... 78 more
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Add store hours in MFCS
2. Notice storehrcre messages are failing in RIB-EXT hospital.
BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Other impact (prevents store mods to be sent to external systems)
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |