Back/Return Button Not Returning To Form & Plugin Screen
(Doc ID 3037405.1)
Last updated on JULY 30, 2024
Applies to:
Oracle Fusion Cloud Field Service - Version 24.A.06 to 24.B.15Information in this document applies to any platform.
Symptoms
On : 24.A.06 version, Configuration
Back/Return button does not return to the Forms & Plugins configuration screen.
When clicking on the Back/Return button the user is either taken to an incorrect screen (such as dispatch console) or taken to an unresponsive screen.
Steps to replicate:
1. Go to Configuration > Forms & Plugins
2. Check for the "# Items Configured" where the # will display the number of User Types that has the form/plugin configured
3. Click on the number
4. A list of configured User Type Contexts/Areas where the form/plugin was configured is displayed
5. Expand the Context/Area and click on the "Button" link.
6. The Screen where the form/plugin is configured is shown where you can edit it.
7. Click the "Back" button labels
8. Upon clicking the button user is not taken back to the Forms & Plugin Screen configuration
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |