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VideoPlus Statistics Are Not Collected. (Doc ID 3037535.1)

Last updated on JULY 26, 2024

Applies to:

Oracle Content Management - Version N/A and later
Content and Experience Cloud Classic - Version 18.4.1 and later
Content and Experience Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

Videoplus viewing statistics are not being collected correctly, it is as if the collection or the return of data to OCM has stopped.
Video published and the Kaltura url is used to view it. No embed html tag is used.
The analytics has been working correctly until recently. But now it doesn't work.

Example Kaltura video url:

https://cdnapisec.kaltura.com/p/[xxxxxxx]/embedPlaykitJs/uiconf_id/[xxxxxxxx]?iframeembed=true&entry_id=[id]

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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