Redwood Sales - The Value Set On The Previous Layout For The (Current) Read Only Custom Field Is Not Retained When Clicking On Create Button In The Lead Creation Page (Doc ID 3037627.1)

Last updated on JULY 26, 2024

Applies to:

Symptoms

Problem Description
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In Redwood Sales, on the Lead Creation Page, Customer Type (API Name: CustomerType_c) custom field is set as read only and has an existing value that was selected from the previous layout, when the field was editable. This value is also visible on the current layout as well and it is grayed out, due to this layout change.

After entering all other required fields on the Lead creation page and click on Create button, the below error is returned:

Provide a valid value for CustomerType_c.

Cause

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