LIG Not Refreshing The Values On Click Of Apply Serial Number Action (Doc ID 3038805.1)

Last updated on JULY 31, 2024

Applies to:

Symptoms

Line Item Grid is not refreshing the values for page 2 on click of action.  It is expected that page 2 are refreshed when clicking actions.

The issue can be reproduced at will with the following steps:
1. create quote and add more than 10 lines so there are multiple pages on the LIG
2. click get price
3. navigate to page 2 or higher
4. select a line or lines on the LIG on that page
5. quote line actions -> Search Serial number
6. enter serial number (example 1387320CHP006A and click Search
7. Select the record and click Apply Serial Number (Note the Serial Number field is still showing blank on the selected line)
8. Navigate to another page
9. Navigate back to the page that you applied serial number to the line (notice that the serial number and GID details are actually populated)

Changes

Cause

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