Not Able To Edit The Quote From Sales Cloud (Doc ID 3039537.1)

Last updated on AUGUST 12, 2024

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 24 B Patch 2 and later
Information in this document applies to any platform.

Symptoms

Throws errors when trying to edit an existing quote from Oracle sales cloud.

ERROR
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You have reached this page due to one of the following reasons:

Your session has timed out.
You do not have permission to view the page you were trying to access.
You have entered unsupported characters on the url like '<' or '>'.

Click Home to return to the home page.

STEPS
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The issue can be reproduced at will with the following steps:
1. Create a quote from CX sales cloud.

2. Save the quote and click on Return to Opportunity in CPQ

3. This will redirect you to Sales cloud.

4. Try to edit the quote just created.

5. This will throw an error mentioned above.