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Error While Creating Included Warranty For Installed Base Asset Created Through Import (Doc ID 3040364.1)

Last updated on SEPTEMBER 03, 2024

Applies to:

Oracle Fusion Subscription Management Cloud Service - Version 11.13.24.01.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.24.01.0 version, Extensibility

Error while creating Included Warranty for Installed Base Asset

The Installed Base Asset is throwing an error while generating included warranty using Reprocess Installed Base Assets.

ERROR
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The transaction couldn't be completed because the customer account or site is not correct

STEPS
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The issue can be reproduced at will with the following steps:

1. Create a work order with component items to generate Parent and child Hierarchy assets. Navigate to Maintenance management search with serial number to view the assets.
2. Create a sales order with parent item.
3. Pick and ship the sales order and enter the same serial number used in work order. The Installed Base assets are created.
4. Navigate to Subscription Management and open Reprocess Installed Base Updates and search. We can view that the created Installed Base Asset is resulting in error.
5. Click on the error symbol to view the error message.




Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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