My Oracle Support Banner

"An error occurred while processing your request" When Clicking 'View Log' in a Notification for a P6 Web Scheduled Project XER Export Job (Doc ID 3040610.1)

Last updated on SEPTEMBER 24, 2024

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 23.12 to 23.12.8.0 [Release 23.12]
Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 24.4 to 24.8 [Release 24.4 to 24.8]
Information in this document applies to any platform.

Symptoms

When checking View Log in a notification for a scheduled XER export job, the following error occurs:

Error: An error occurred while processing your request. Please try again.

 

The issue can be reproduced at will with the following steps:

  1. In P6 Web, navigate to Administration > Scheduled Services >Project.
  2. Create a scheduled Export XER/XML job and wait until it completes.
  3. Select the job notification message and click View Log.
  4. The reported error displays.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.