My Oracle Support Banner

Unable To Print Item Ticket From SOCS-JET Web Client (Doc ID 3040933.1)

Last updated on AUGUST 12, 2024

Applies to:

Oracle Retail Enterprise Inventory Cloud Service - Version NA and later
Information in this document applies to any platform.

Symptoms

Unable to print item ticket from SOCS-JET web client
When trying to print an item ticket in SOCS-JET form web-client always return in error.

ERROR
-----------------------
"Default Ticket Format not Fount"

Steps to reproduce:

1. Define a Default Printer for Item Ticket Type.
2. Define a Default Ticket Print Format for Item Ticket Type.
3. Create na Item basket with some items .
4. Create a Format Assignment for the item basket.
5. In SOCS-JET go to Tasks/Inventory Managment/Item Maintenance: Scan an item used at steps 3.
6. In the Context Menu Choose the Print Ticket Option.
7. Select the Item Ticket Printer and Validate the Error: "Default Ticket Format not Found".
8. Validate that in SOCS MAF the error doesn't happen.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.