My Oracle Support Banner

JET UI : Quick Count: Getting Multiple Errors When Item Entered (Doc ID 3041077.1)

Last updated on AUGUST 28, 2024

Applies to:

Oracle Retail Store Operations Cloud Service - Version 24.0 to 24.1 [Release 24.0 to 24.1]
Information in this document applies to any platform.

Symptoms

When attempting to scan the item on the Quick count the following error occurs and the Pack Size and item description is not displayed.

ERROR
-----------------------
Error Popup 'Invalid Item'
Item ID displayed incorrectly '1514' should be '000001514'
No item description is displayed
Pack Size is displayed incorrectly as 'null' should be '6'.



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to JET UI >Inventory Management>Quick Count.
2. Enter Item: 000001514
3. Displays Quick Count [Item] screen
4. Note the following
Error Popup 'Invalid Item'
Item ID displayed incorrectly '1514' should be '000001514'
No item description is displayed
Pack Size is displayed incorrectly as 'null' should be '6'.
5. Scan Item second time and note error 'Cannot read properties of undefined (reading 'quantityBackroom')'

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.