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Redwood: New Interface Doesn't Use The Phone Area Field In Leads Contact Oage (Doc ID 3041581.1)

Last updated on AUGUST 28, 2024

Applies to:

Oracle Fusion CX Sales Cloud Service - Version 11.13.23.10.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.23.10.0 version, Lead Management

ACTUAL BEHAVIOR
---------------
Primary Phone Area Code not available when creating Leads in Redwood UI. When the user selects the Contact Name, default shows Phone Country Code and Phone Number. When attempting to expose Area Code, it shows blank.

EXPECTED BEHAVIOR
-----------------------
Expected to see the Area Code when creating the lead

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Duplicate Create Layout, expose Primary Phone Area Code
2. Navigate to Redwood > Leads > Create New Lead
3. Select a contact that has phone number.
4. When picking Existent Contact, the Phone is populated. However, the Area Code shows blank

Screenshots from Classic vs Redwood:

 



BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot see Phone Area Code.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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