24.2.301.0 - Ship Via 1 Can't Be Used When D13 Is Set To 'N'
(Doc ID 3043151.1)
Last updated on AUGUST 28, 2024
Applies to:
Oracle Retail Order Administration Cloud Service - Version NA and laterInformation in this document applies to any platform.
Symptoms
ORACLE RETAIL ORDER MANAGEMENT SYSTEM CLOUD SERVICE (OROMS), STAGING ENVIRONMENT, VERSION 24.2.301.0
OACS 24.2.301.0 - Ship Via 1 can't be used when D13 is set to 'N'
ACTUAL BEHAVIOR
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When creating an order with an existing Customer Sold to record that has a Delivery Code of either 'B' or 'R' and SCV D13 Default Delivery Code for New Order Entry Customers is set to 'N' (No Distinction), the system will change the Delivery Code on the order to 'N'. This results in an OMS error if using Ship Via (1) with "Invalid Delivery Code for UPS".
EXPECTED RESULTS
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When a delivery code is defined for a customer sold to record, the system should not be overriding this value.
DUPLICATION STEPS
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SCV D13 - Default Delivery Code for New Order Entry Customers = 'N'
SCV A77 - Default Ship Via = '1'
1. Modern View
2. Order Entry Menu
3. Order or Customer Search
4. Key in First Name 'XXXXX'
5. Key in Last Name ' XXXXX'
6. Click on 'Search Customer'
7. Click on 'XXXXX'
8. Click on 'Create Order'
9. Review Customer Information
Note: Delivery Code is 'Business'
10. Click 'Next'
11. Key in an Item
12. Click 'Add to Order'
13. Click 'Next'
14. On the Shipping screen, click 'Next'
Note: The Ship Via is '1-UPS Ground'
15. On the Review screen there is an error:
Ship-To 1 'Invalid delivery code for UPS order'
RESULTS: The Customer Information Delivery Code has been changed from 'Business' to 'No Distinction' which is the default for SCV D13.
Cause
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