Oracle Fusion Recruiting Cloud: IRC_JobOffer_Declined_External Alert Error when Message Text is Null/Blank (Doc ID 3046705.1)

Last updated on SEPTEMBER 30, 2024

Applies to:

Symptoms

Problem Description:

The Hiring team extends the Job Offer to an External Candidate and the candidate declines the job offer. No alerts were sent to the Job Offer Team members and upon checking the corresponding IRC_JobOffer_Declined_External Alert in the Alerts History page in Alerts Composer, it was identified that it ran into an error.

Error Syntax:

Below are the steps taken:

1. Navigate to Tools > Alerts Composer
2. On the Alerts page, search for IRC_JobOffer_Declined_External
3. Click Edit on the Action dropdown button
4. On the Edit Event Alert page, click the Edit button on the Action dropdown button and select the "Manage Recipients and Message" option
   
5. Delete the text from the Message Text body
6. Click on the Apply button and the Save and Close button on the Edit Event Alert page

Cause

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