Error "Couldn't find any active insight definitions to execute" When Running Sales Insights ESS Job
(Doc ID 3047368.1)
Last updated on SEPTEMBER 23, 2024
Applies to:
Oracle Fusion CX Sales Cloud Service - Version 11.13.24.04.0 and laterInformation in this document applies to any platform.
Symptoms
When attempting to activate insight by running the scheduled process, the following error occurs.
Customer was following the documentation about 'Enable Sales insights'
ERROR
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Record Facts Using Signal Job STATUS: ERROR
Couldn't find any active insight definitions to execute.
STEPS
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The issue can be reproduced at will with the following steps:
1. Click Navigator > Tools > Scheduled Processes.
2. On the Scheduled Processes Overview page, click Schedule New Process.
3. Search for Generate Sales Insight Facts Using Signals
4. Process ends in error above
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |