My Oracle Support Banner

Inconsistency Between The Account Hierarchy In “Manage Hierarchy” Page And OTBI Report (Doc ID 3048143.1)

Last updated on SEPTEMBER 27, 2024

Applies to:

Oracle Fusion CX Sales Cloud Service - Version 11.13.24.07.0 and later
Information in this document applies to any platform.

Goal

There is defined a hierarchy for the customer.
This hierarchy appears in the “Manage Hierarchy” page with only 4 children, but in OTBI, many more children can be seen.

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Goal
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.