The Correspondence History Page Doesn't Show Dunning Letters When Submitted By Collections Manager
(Doc ID 3048223.1)
Last updated on SEPTEMBER 25, 2024
Applies to:
Oracle Fusion Advanced Collections Cloud Service - Version 11.13.24.07.0 and laterInformation in this document applies to any platform.
Symptoms
If the Send Dunning Letters job is submitted by a user that just has the 'Collections Manager' role, the data is not recorded in the History > Correspondence section of the Collections Dashboard for that customer.
Navigation: Tools - Scheduled Processes
- Submit the ESS Job 'Send Dunning Letters'
- The process completes successfully, but the letter doesn't show in the History tab for each customer
Cause
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In this Document
Symptoms |
Cause |
Solution |