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The Correspondence History Page Doesn't Show Dunning Letters When Submitted By Collections Manager (Doc ID 3048223.1)

Last updated on SEPTEMBER 25, 2024

Applies to:

Oracle Fusion Advanced Collections Cloud Service - Version 11.13.24.07.0 and later
Information in this document applies to any platform.

Symptoms

If the Send Dunning Letters job is submitted by a user that just has the 'Collections Manager' role, the data is not recorded in the History > Correspondence section of the Collections Dashboard for that customer.

Navigation: Tools - Scheduled Processes

  1. Submit the ESS Job 'Send Dunning Letters'
  2. The process completes successfully, but the letter doesn't show in the History tab for each customer

Cause

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In this Document
Symptoms
Cause
Solution


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