My Oracle Support Banner

Order Detail Printed Qty Incrementing When Drop Ship Is Processed (Doc ID 3048421.1)

Last updated on SEPTEMBER 25, 2024

Applies to:

Oracle Retail Order Administration Cloud Service - Version 24.1 and later
Information in this document applies to any platform.

Symptoms

On : Oracle Retail Order Administration Cloud Service 24.1 version, OTHERS

ACTUAL BEHAVIOR
---------------
Job Pick Gen updated with duplicate qty column odt_qty_printed in table order_detail.

EXPECTED BEHAVIOR
-----------------------
Pick Gen odt_qty_printed should not exceed qty_reserved

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Ran Pick Gen Job.
2. Pick Job duplicate qty column odt_qty_printed in table order_detail.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, Order Detail printed Qty exceeds reserved, order does not close.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.