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Product Images Uploaded via Admin UI are NOT Assigned to Products Consistently. (Doc ID 3049516.1)

Last updated on SEPTEMBER 24, 2024

Applies to:

Oracle Commerce Cloud Service - Version 24.05 and later
Information in this document applies to any platform.

Symptoms

On : 24.05 version, Admin UI

ISSUE STATEMENT

When trying to upload multiple images for a single product via the Admin Media Upload by compressing the folder to a Zip file using the naming format - <product_id>.default.<num>.<file_type>, the Images are getting deployed randomly. 

STEPS
1. Access the Admin UI and login successfully.
2. Navigate to the Catalog section and create a new Product with the ID - Product00001
3. Navigate to Media - Products - Upload - Select the Zip file and Upload the file.
4. We can see 4 out of 5 Images were successful and one failed. When we download the report, we can see the same results -

5. But when we see the Media section for Products, only One file products/Product00001.default.5.jpg is uploaded and assigned. The Other images are not available. 
6. This images are getting uploaded at random with each and every different ZIP file. 

 

Cause

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In this Document
Symptoms
Cause
Solution


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