Action Links Disappear On Customized Dashboard
(Doc ID 3049885.1)
Last updated on SEPTEMBER 25, 2024
Applies to:
Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.24.04.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.13.24.04.0 version, Analytics
ACTUAL BEHAVIOR
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Action links disappear on customized dashboard
Customer has customized this dashboard - Team SR Compliance from OOTB - /shared/Service/Embedded Content/HR Help Desk Manager - New/SR Milestone/_portal/Team SR Compliance
This dashboard has 2 tabs that are connected by Action links - SRs Overdue , SRs Near Overdue
These action links are added on both the tabs (similar to the OOTB dashboard)
However when clicking on Action link button (either of them), it loads the new tab with the correct report but the Action links disappear
All the Action links have Show Action Links - "Always" setting on
EXPECTED BEHAVIOR
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Action links should be shown on the SRs Near Overdue as well similar to OOTB dashboard
STEPS
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The issue can be reproduced at will with the following steps:
1. Created a copy of OOTB dashboard /shared/Service/Embedded Content/HR Help Desk Manager - New/SR Milestone/_portal/Team SR Compliance
2. Report is changed to remove some of the filters etc. Other than that action links on the dashboard are kept similar by linking to the other tab
3. Dashboard works fine, but clicking on Action link button (either of them) , it loads the new tab with the correct report but the Action links disappear
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |