The Ticket Is Not Showing The Price In SOCS
(Doc ID 3050642.1)
Last updated on SEPTEMBER 30, 2024
Applies to:
Oracle Retail Enterprise Inventory Cloud Service - Version 24.1 to 24.1 [Release 24.1]Information in this document applies to any platform.
Symptoms
ACTUAL BEHAVIOR
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The ticket is not showing the price in SOCS
Result: The item was printed but we cannot see the price of the ticket that was printed on the SOCS screen
EXPECTED BEHAVIOR
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The price should be visible when we are printing.
STEPS
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The issue can be reproduced at will with the following steps:
1. Have a future price event listed in EICS Pricing Events screen
2. Login in SOCS -> Inventory Management> Print Item -> Default Attributes -
a. Select Event Type=Permanent
b. Select Number of Days for range = 2
c. Apply
3. Scan the item
4. Enter
Note: Item number & description is shown in the Auto Print Item Screen but not the price details
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, the ticket is printed but users cannot see the price of the ticket that was printed on the screen.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |