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Notifications Using Default Email Template Even Though Custom Email Template is Configured (Doc ID 3056243.1)

Last updated on NOVEMBER 12, 2024

Applies to:

Primavera Unifier Cloud Service - Version 24.7 to 24.9 [Release 24.7 to 24.9]
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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After upgrading from Unifier 24.4 to 24.7, custom email templates configured within business processes are not applied; instead, default system notifications are still being sent.

STEPS
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The issue can be reproduced at will with the following steps:

  1. Open the Unifier application.
  2. Navigate to a Shell and select Admin mode.
  3. Go to Setup and select the relevant Business Process.
  4. Click Open.
  5. Go to the Notification tab.
  6. Select the custom template section and apply it to the desired Business Process.
  7. Observe that despite the custom template selection, default system notifications are sent instead.

Cause

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In this Document
Symptoms
Cause
Solution
References


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