Notifications Using Default Email Template Even Though Custom Email Template is Configured
(Doc ID 3056243.1)
Last updated on NOVEMBER 12, 2024
Applies to:
Primavera Unifier Cloud Service - Version 24.7 to 24.9 [Release 24.7 to 24.9]Information in this document applies to any platform.
Symptoms
ACTUAL BEHAVIOR
-----------------------
After upgrading from Unifier 24.4 to 24.7, custom email templates configured within business processes are not applied; instead, default system notifications are still being sent.
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
- Open the Unifier application.
- Navigate to a Shell and select Admin mode.
- Go to Setup and select the relevant Business Process.
- Click Open.
- Go to the Notification tab.
- Select the custom template section and apply it to the desired Business Process.
- Observe that despite the custom template selection, default system notifications are sent instead.
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
Symptoms |
Cause |
Solution |
References |