Customer Merge Issue - A Primary Account Contact Already Exists - HZ-120333
(Doc ID 3056664.1)
Last updated on DECEMBER 08, 2024
Applies to:
Oracle Fusion CX Sales Cloud Service - Version 11.13.24.07.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.12.1.0.0 version, Customer Account Details
ERROR
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While trying to merge Customers, the following error is being shown:
A primary account contact already exists. (HZ-120333)
The issue can be reproduced at will with the following steps:
1- From the Navigator Click on Customer Data Management > Duplicate Resolution
2- Submit a Merge Request where one of the Customer Account has more then 1 primary contacts.
3- Submit the Merge Request
4. Note the Merge Request if failed with below error
A primary account contact already exists. (HZ-120333)
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |