How to Collect Diagnostics for Database Hanging Issues
(Doc ID 452358.1)
Last updated on JANUARY 11, 2021
Applies to:
Oracle Database Cloud Schema Service - Version N/A and later Gen 1 Exadata Cloud at Customer (Oracle Exadata Database Cloud Machine) - Version N/A and later Oracle Database Exadata Express Cloud Service - Version N/A and later Oracle Cloud Infrastructure - Database Service - Version N/A and later Oracle Database Backup Service - Version N/A and later Information in this document applies to any platform.
Goal
When a database appears to be hung, it is useful to collect information from the database in order to determine the root cause of the hang. The root cause of the hang can often be isolated and solved using the diagnostic information gathered. Alternatively, if this is not possible, we can use the information obtained in order to help eliminate future occurences
Performance Service Request Diagnostic Collection (SRDC) documents
Service Request Data Collection (SRDC) documents have been specially designed to provide the reader with the necessary instructions to provide a step by step guide to collecting information for a various common Database Performance Issues.
<Document 1938786.1> List of Available Database Performance Related SRDC Documents
Solution
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