My Oracle Support Banner

FAQ for Products in Extended Support (Doc ID 757445.1)

Last updated on AUGUST 04, 2018

Applies to:

My Oracle Support
Oracle E-Business Suite
Oracle Database - Enterprise Edition - Version 10.2.0.2 to 10.2.0.2 [Release 10.2]
Oracle Database - Enterprise Edition - Version 9.2.0.1 and later
Oracle Database - Standard Edition - Version 10.2.0.5 and later
Information in this document applies to any platform.

Purpose

This FAQ provides answers to common questions regarding support for products in the Extended Support phase of Lifetime Support. Additional information is provided regarding Extended Support as well as recommended next steps to access a restricted patch for a product in Extended Support.

Questions and Answers

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Purpose
Questions and Answers
 What is Extended Support?
 Where can I learn more about Lifetime Support including Extended Support?
 How do I know if my product is in the Extended Support phase?
 Why can't I download an Extended Support patch?
 What needs to be done to address an Extended Support patch restriction?
 How do I submit a request to Oracle Support for assistance with Extended Support?
 How do I check my profile in My Oracle Support?
 What do I do if I have Extended Support but it's on a different SI?
 What do I do if I want to purchase Extended Support?
 What do I do if I have a product in the Premier Support phase that is certified with a product in the Extended Support phase?
References

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.