Troubleshoot guide for ORA-600 [13310] error (Doc ID 1402391.1)

Last updated on MAY 21, 2015

Applies to:

Oracle Database - Enterprise Edition - Version 8.1.7.4 to 11.2.0.3 [Release 8.1.7 to 11.2]
Information in this document applies to any platform.

Symptoms

The following error is intermittently reported in alert.log file:

"ORA-00600: internal error code, arguments: [13310], [], [], [], [], [], [], []"

In most cases the failing statement will be one of the following:

select sys_guid from dual;
or
insert into mgmt_severity(target_guid,metric_guid,....);

The PLSQL Stack will be:

----- PL/SQL Call Stack -----
object line object
handle number name
70000006eaa9990 545 package body SYS.STANDARD
700000065cd55d8 930 package body SYSMAN.EM_PING
700000065ba7aa8 932 package body SYSMAN.EMD_MAINTENANCE
70000006591bcb0 1 anonymous block

and also the call stack :

ksedst <- ksedmp <- ksfdmp <- kgeriv <- kgeasi <- kokinxt <- kokeeoi <- evaopn2 <- opifcr <- qerfiFetch <- opifch2 <- opiefn0 <- opipls <- opiodr <- rpidrus <- rpidru <- rpiswu2 <- rpidrv <- psddr0 <- psdnal <- pevm_EXECC <- pfrinstr_EXECC <- pfrrun_no_tool <- pfrrun <- plsql_run <- peicnt <- kkxexe <- opiexe <- opiodr <- rpidrus <- rpidru <- rpiswu2 <- rpidrv <- rpiexe <- kkjex1e <- kkjsexe <- kkjrdp <- opirip <- opidrv <- sou2o <- opimai_real <- opimai <- BackgroundThreadSt
 

The error is sometimes accompagned by:

WARNING: inbound connection timed out (ORA-3136)

Most of the times the errors were seen on Windows platform.

Please be aware that the above conditions are not essential - they are only the most often seen cases.

Cause

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