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Primary Note: Windows Grid Infrastructure Install/Upgrade fails with [INS-20802]: Most Common Causes and Solutions (Doc ID 1542814.1)

Last updated on JUNE 10, 2021

Applies to:

Oracle Database Cloud Exadata Service - Version N/A and later
Oracle Database Exadata Express Cloud Service - Version N/A and later
Oracle Database Cloud Service - Version N/A and later
Oracle Database - Enterprise Edition - Version 11.2.0.1 and later
Oracle Database Cloud Schema Service - Version N/A and later
Microsoft Windows x64 (64-bit)

Purpose

The "[INS-20802] Grid Infrastructure Configuration failed" error is a 'catch-all' error that only indicates that the Grid Infrastructure Configuration has failed.  This document lists the most common causes and their solutions for this error in Windows Grid Infrastructure installation and upgrade.

Scope

 Windows 11gR2 Grid Infrastructure installation or upgrade fails with: [INS-20802] Grid Infrastructure Configuration failed.

Details

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In this Document
Purpose
Scope
Details
 Please check which of the following symptoms are reported, in addition to the INS-20802, in the indicated logs.
 Grid Infrastructure Configuration Failed at 80%
 rootcrs log on local node shows remote install failed; rootcrs on remote node shows success
 Grid Infrastructure Upgrade from 11.2.0.1/2 to 11.2.0.3 fails
 Upgrade from 11.1.0.7 Standalone ASM to 11.2.0.3 Standalone Grid Infrastructure / Oracle Restart fails
 OUI log shows that the INS-20802 is reported while updating the inventory during Grid Infrastructure install
 rootcrs log shows asm configuration failed; asm log shows gpnp profile push failed; mdnsd log shows failure with "invalid mask 0.0.0.0"
 OUI log shows "Found inconsistent name resolution entries for SCAN name" or "Failed to resolve Single Client Access Name"
 OUI install log shows PRVF-9691, PRVF-9652, "Liveness check failed for "W32Time" "
References

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