Instance crashed with ORA-00600 [kglGetMutex], ORA-00600 [kglpnlt], ORA-07445 [kglhdgn()+282], ORA-07445 [kglGetMutex()+80]
(Doc ID 1965666.1)
Last updated on AUGUST 25, 2023
Applies to:
Oracle Database Cloud Exadata Service - Version N/A and laterOracle Database Cloud Service - Version N/A and later
Oracle Database - Enterprise Edition - Version 11.2.0.3 to 11.2.0.3 [Release 11.2]
Oracle Database Cloud Schema Service - Version N/A and later
Gen 1 Exadata Cloud at Customer (Oracle Exadata Database Cloud Machine) - Version N/A and later
Information in this document applies to any platform.
Symptoms
Alert log reports internal errors like below:
ORA-00600: internal error code, arguments: [kglGetMutex], [], [], [], [], [], [], [], [], [], [], []
ORA-00600: internal error code, arguments: [kglpnlt], [], [], [], [], [], [], [], [], [], [], []
ORA-07445: exception encountered: core dump [kglhdgn()+282] [SIGSEGV] [ADDR:0x0] [PC:0x93908AA] [SI_KERNEL(general_protection)] []
ORA-07445: exception encountered: core dump [kglGetMutex()+80] [SIGBUS] [ADDR:0xF67D5310] [PC:0x9392516] [Non-existent physical address] []
ORA-00600: internal error code, arguments: [kglpnlt], [], [], [], [], [], [], [], [], [], [], []
ORA-07445: exception encountered: core dump [kglhdgn()+282] [SIGSEGV] [ADDR:0x0] [PC:0x93908AA] [SI_KERNEL(general_protection)] []
ORA-07445: exception encountered: core dump [kglGetMutex()+80] [SIGBUS] [ADDR:0xF67D5310] [PC:0x9392516] [Non-existent physical address] []
The call stack from the trace file includes functions like:
... kglGetMutex kglScanHandles4Unke ktmmon ep ktmSmonMain ksbrdp opirip opidrv ...
Note: Here the call stack is similar for ORA-00600 [kglGetMutex] and ORA-07445 [kglGetMutex()+80].
During analysis, following Note 13550185.8, it was found that CURSOR_SHARING=EXACT and SYS_Bnnn binds were used in SQL statements.
This was confirmed from the incident trace file and by executing below SQL statement in customer environment:
Changes
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
Symptoms |
Changes |
Cause |
Solution |
References |