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[INS-08101] Unexpected error while executing the action at state: 'performChecks' (Doc ID 1970992.1)

Last updated on DECEMBER 23, 2019

Applies to:

Oracle Database - Enterprise Edition - Version and later
Oracle Database Cloud Schema Service - Version N/A and later
Oracle Database Exadata Cloud Machine - Version N/A and later
Oracle Cloud Infrastructure - Database Service - Version N/A and later
Oracle Database Backup Service - Version N/A and later
Information in this document applies to any platform.


runInstaller fails with the following error:

INFO: CVU PREREQ LOCATION SET TO: /export/home/oracle/software/
INFO: CVU tracingEnabled = true
INFO: Nodes are prepared for verification.
INFO: Waiting for completion of background operations
INFO: Completed background operations
WARNING: [WARNING] [INS-08101] Unexpected error while executing the action at state: 'performChecks'
CAUSE: No additional information available.
ACTION: Contact Oracle Support Services or refer to the software manual.
- java.lang.NullPointerException.
Refer associated stacktrace #oracle.install.commons.util.exception.DefaultErrorAdvisor:1154

The error stack didn't have much:

---# Begin Stacktrace #---------------------------
ID: oracle.install.commons.util.exception.DefaultErrorAdvisor:1154
oracle.install.commons.flow.FlowException: [INS-08101] Unexpected error while executing the action at state: 'performChecks'
at oracle.install.commons.flow.AbstractFlowExecutor.startAction(
at oracle.install.commons.flow.AbstractFlowExecutor.enterVertex(
at oracle.install.commons.flow.AbstractFlowExecutor.transition(
at oracle.install.commons.flow.AbstractFlowExecutor.nextState(
at oracle.install.commons.flow.AbstractFlowExecutor.nextViewState(
at oracle.install.commons.flow.DefaultFlowNavigator.goForward(
at oracle.install.commons.flow.jewt.FlowWizard$
at oracle.install.commons.flow.jewt.FlowWizard$TransitionManager$
at java.util.concurrent.Executors$
at java.util.concurrent.FutureTask$Sync.innerRun(
at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(
at java.util.concurrent.ThreadPoolExecutor$
Caused by: java.lang.NullPointerException
at oracle.ops.mgmt.cluster.ClusterInfo.getReleaseVersionString(
at oracle.ops.mgmt.cluster.ClusterInfo.getSIHAReleaseVersionString(
at oracle.ops.verification.framework.util.VerificationUtil.getSIHAReleaseVersionObjWithException(
at oracle.ops.verification.framework.util.VerificationUtil.getSIHAReleaseVersionObjWithException(
at oracle.ops.verification.framework.util.VerificationUtil.getSIHAReleaseVersionWithException(
at oracle.ops.verification.framework.util.VerificationUtil.getCRSUser(
at oracle.ops.verification.framework.engine.task.TaskFactory.getTaskListPreSIDBInst(
at oracle.ops.verification.framework.engine.task.TaskFactory.getTaskList(
at oracle.ops.verification.framework.engine.task.TaskFactory.getTaskList(
at oracle.cluster.verification.ClusterVerification.getPreReqTasksForSIDBInst(
at oracle.install.ivw.db.action.PrereqAction.getProductVerificationTasks(
at oracle.install.commons.base.interview.common.action.AbstractPrereqAction.execute(
at oracle.install.commons.flow.AbstractFlowExecutor.startAction(
... 13 more

---# End Stacktrace #-----------------------------

Turned on debugging with <note 1056322.1>, the output file shows:  

[pool-1-thread-1] [ 2015-02-04 08:26:06.773 EST ] [RuntimeExec.runCommand:77] /oraogi/u01/app/oracle/product/
[pool-1-thread-1] [ 2015-02-04 08:26:06.773 EST ] [RuntimeExec.runCommand:77] query
[pool-1-thread-1] [ 2015-02-04 08:26:06.773 EST ] [RuntimeExec.runCommand:77] has
[pool-1-thread-1] [ 2015-02-04 08:26:06.774 EST ] [RuntimeExec.runCommand:77] releaseversion
[pool-1-thread-1] [ 2015-02-04 08:26:06.811 EST ] [RuntimeExec.runCommand:142] runCommand: Waiting for the process
[Thread-74] [ 2015-02-04 08:26:06.811 EST ] [] In
[Thread-75] [ 2015-02-04 08:26:06.812 EST ] [] In
[Thread-74] [ 2015-02-04 08:26:06.903 EST ] [] OUTPUT>Oracle Clusterware infrastructure warning in CRSCTL (OS PID 12730): Non-fatal error (22) during NLS data loading initialization
[Thread-74] [ 2015-02-04 08:26:06.919 EST ] [] OUTPUT>Oracle High Availability Services release version on the local node is []
[pool-1-thread-1] [ 2015-02-04 08:26:06.931 EST ] [RuntimeExec.runCommand:144] runCommand: process returns 0

Manually run the same command shows:

$ /oraogi/u01/app/oracle/product/ query has releaseversion
Oracle Clusterware infrastructure warning in CRSCTL (OS PID 14867): Non-fatal error (22) during NLS data loading initialization
Oracle High Availability Services release version on the local node is []



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