INSTALL FAILED WITH ERROR PRCI-1104 WHILE DETECTING ORACLE GI FOR ORACLE RESTART (Doc ID 2045582.1)

Last updated on FEBRUARY 25, 2022

Applies to:

Oracle Database Cloud Service - Version N/A and later
Oracle Database - Enterprise Edition - Version 12.1.0.2 and later
Oracle Database Cloud Schema Service - Version N/A and later
Oracle Database Exadata Express Cloud Service - Version N/A and later
Gen 1 Exadata Cloud at Customer (Oracle Exadata Database Cloud Machine) - Version N/A and later
Oracle Solaris on SPARC (64-bit)

Symptoms

Install logs
=============
WARNING: [WARNING] [INS-41814] The installer has detected that some of the services of Oracle Grid Infrastructure are not running on this system.
   CAUSE: There may have been an error in starting the Oracle Grid
Infrastructure services, or you may not have run the root scripts starting these services on this server.
   ACTION: Confirm that you have run the root scripts on this server. If the
root scripts have been run, then examine the log file
<ASM Home Directory>/cfgtoollogs/crsconfig/roothas.log to determine the reason for the services failing to start.
*EXCEPTION DETAILS:*
PRCI-1104 : Failed to check Oracle Restart running state for Oracle Restart home <ASM Home Directory>
PRCT-1011 : Failed to run "crsctl". Detailed error: CRS-4638: Oracle High Availability Services is online

INFO: Advice is CONTINUE

INFO: Starting 'Automatic Storage Management Configuration Assistant'
INFO: Starting 'Automatic Storage Management Configuration Assistant'
INFO: Executing ASMCA
INFO: Command <ASM Home Directory>/bin/asmca -silent -oui_internal -configureASM -diskGroupName ACE_DATA_DG -diskList /dev/rdsk/c1d10s0,/dev/rdsk/c1d11s0,/dev/rdsk/c1d12s0,/dev/rdsk/c1d13s0 -redundancy EXTERNAL -au_size 4
INFO: ... GenericInternalPlugIn.handleProcess() entered.
INFO: ... GenericInternalPlugIn: getting configAssistantParmas.
INFO: ... GenericInternalPlugIn: checking secretArguments.
INFO: ... GenericInternalPlugIn: starting read loop.
INFO: Read:
WARNING: Skipping line:
INFO: Read: Error while detecting Oracle Grid Infrastructure. ASMCA needs Oracle Grid Infrastructure to configure ASM.
WARNING: Skipping line: Error while detecting Oracle Grid Infrastructure.
ASMCA needs Oracle Grid Infrastructure to configure ASM.
INFO: Read:
WARNING: Skipping line:
INFO: Completed Plugin named: Automatic Storage Management Configuration Assistant

ohasd_cssdagent_grid.trc
========================
2015-08-10 12:07:20.697236 :   AGENT:10: {0:0:2} Agfw calling user exitCB, will exit on return
2015-08-10 12:07:20.697277 : USRTHRD:10: {0:0:2} clsncssd_exit: CSSD Agent was asked to exit with exit code 1
2015-08-10 12:07:20.697293 : USRTHRD:10: {0:0:2} clsnpoll_signal_active: Signaling active state
2015-08-10 12:07:21.577916 : USRTHRD:3: clsnpoll_initialize: css ini failed 3
2015-08-10 12:07:21.577942 : USRTHRD:3: clsnpoll_cleanup: to exit status = 3
2015-08-10 12:07:21.577955 : USRTHRD:3: clsnpoll_cleanup: CSS is down
2015-08-10 12:07:21.577967 : USRTHRD:3: clsnpoll_main: poll thread exiting
2015-08-10 12:07:21.577979 : USRTHRD:3: clsncssd_term: still threads up (1)
2015-08-10 12:07:21.597727 : USRTHRD:10: {0:0:2} Cssd Agent is exiting..
.
2015-08-10 12:07:21.597772 : USRTHRD:10: {0:0:2} clsncssd_exit: Agent is done.
2015-08-10 12:07:21.597884 :   AGENT:10: {0:0:2} returned from user exitCB, exiting
2015-08-10 12:07:21.597934 :    AGFW:10: {0:0:2} Agent is exiting with exit code: 1 <<<<<<<<

ASMCA was failing while installing Oracle Restart

LDom/VM was being used which is supported as per http://www.oracle.com/technetwork/database/virtualizationmatrix-172995.html#NoteSparcLDOM