What To Investigate When The Email Notification Is Not Received From Oracle AVDF Server
(Doc ID 2232033.1)
Last updated on SEPTEMBER 04, 2020
Applies to:Oracle Audit Vault and Database Firewall - Version 22.214.171.124 and later
Information in this document applies to any platform.
This is a step by step guide with the basic checks to be performed when the email alerts are not received from AVDF server.
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In this Document
|Problem a) The SMTP server is configured using DNS name and it cannot be resolved by AVDF server|
|Problem b) AVDF server cannot communicate with the mail server|
|Problem c) There are invalid objects in the database|
|Problem d) Java processes are stuck|
|Problem e) Number of free inodes in /var/lib/oracle are exhausted|
|Problem f) There are scheduled jobs by auditor user to retrieve audit settings or user entitlements|
|Problem g) Number of open cursors is exceeded:|
|Problem h): The sender address is rejected by the mail server because it is invalid or due to other restrictions at mail server level|
|Problem i): The mail server is using a secure port to send the mails and the trusted certificates of the mail server are missing from the AVDF SSL trust store|
|Problem j) AVDF server has been restored from a backup which would have contained orphaned email alert notifications in queue.|
|Problem k) The mail server is using TLS1.2 to communicate over SSL while AVDF server is using Java 1.6 which is not aware of TLS1.2.|