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What To Investigate When The Email Notification Is Not Received From Oracle AVDF Server (Doc ID 2232033.1)

Last updated on NOVEMBER 24, 2023

Applies to:

Oracle Audit Vault and Database Firewall - Version and later
Information in this document applies to any platform.


 This is a step by step guide with the basic checks to be performed when the email alerts are not received from AVDF server.


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In this Document
 Problem a) The SMTP server is configured using DNS name and it cannot be resolved by AVDF server
 Problem b) AVDF server cannot communicate with the mail server
 Problem c) There are invalid objects in the database
 Problem d) Java processes are stuck
 Problem e) Number of free inodes in /var/lib/oracle are exhausted
  Problem f) There are scheduled jobs by auditor user to retrieve audit settings or user entitlements
  Problem g) Number of open cursors is exceeded:
 Problem h): The sender address is rejected by the mail server because it is invalid or due to other restrictions at mail server level 
 Problem i): The mail server is using a secure port to send the mails and the trusted certificates of the mail server are missing from the AVDF SSL trust store
 Problem j)  AVDF server has been restored from a backup which would have contained orphaned email alert notifications in queue.
  Problem k) The mail server is using TLS1.2 to communicate over SSL while AVDF server is using Java 1.6 which is not aware of TLS1.2.

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