My Oracle Support Banner

Error "Balance forward billing is enabled for this customer but disabled at the account site level" is raised when creating transactions for Balance Forward enabled customers (Doc ID 1053006.1)

Last updated on JUNE 05, 2024

Applies to:

Oracle Receivables - Version 12.0.0 and later
Information in this document applies to any platform.
Executable:RAXTRX - Autoinvoice Import Program
Form:ARXTWMAI.FMB - Transactions

Symptoms

You have defined a setup for balance Forward billing, wherein you have:

1) Defined a Billing Cycle

2) Associated the Billing Cycle to a Payment Term

3) Created a customer, and enabled Balance Forward Billing by creating an Account level profile and setting the following

4) You create a manual transaction against this customer, and you get the error:




Notes: 
  1. IMPORTANT CHANGE IN BEHAVIOR:

    <Patch 12325638> BALANCE FORWARD BILLING ENABLED AT ACCNT LVL BUT AUTOINVOICE ERROR BECAUSE, changes the behavior of the validation such that the settings at the Account Level automatically cascade into the Site Level.

    Once Patch 12325638 is applied, the information in this note no longer applies.

  2. This error also presents the same in AutoInvoice by way of the AutoInvoice Import Execution Report

  3. To minimize confusion on the cause of the error, application of Patch 7623057:R12.AR.A or 7623057:R12.AR.B, changes the error message to:

    Balance forward billing is enabled for this customer at the account level, but is either disabled or not defined at site level.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Cause
Solution
References

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.