FRM-41017: Cannot set UPDATE ALLOWED attribute of non-enabled item INCIDENT_TRACKING.INCIDENT, When Attempting to Query SRs Created from iSupport (Doc ID 1053506.1)

Last updated on SEPTEMBER 02, 2016

Applies to:

Oracle Teleservice - Version 12.0.6 to 12.0.6 [Release 12]
Information in this document applies to any platform.
***Checked for relevance on 16-OCT-2013***


Symptoms

When attempting to query SRs created from iSupport, the following error occurs:

ERROR
----------
FRM-41017: Cannot set UPDATE ALLOWED attribute of non-enabled item INCIDENT_TRACKING.INCIDENT_CITY
FRM-41017: Cannot set UPDATE ALLOWED attribute of non-enabled item INCIDENT_TRACKING.INCIDENT_STATE
FRM-41017: Cannot set UPDATE ALLOWED attribute of non-enabled item INCIDENT_TRACKING.INCIDENT_POSTAL_CODE

SRs raised from Service form do not have this issue.

The issue can be reproduced at will with the following steps:
1. Create a service request from iSupport
2. Query it in Service forms.

Cause

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