FRM-41017: Cannot set UPDATE ALLOWED attribute of non-enabled item INCIDENT_TRACKING.INCIDENT, When Attempting to Query SRs Created from iSupport
(Doc ID 1053506.1)
Last updated on JULY 02, 2023
Applies to:
Oracle Teleservice - Version 12.0.6 to 12.0.6 [Release 12]Information in this document applies to any platform.
Symptoms
When attempting to query SRs created from iSupport, the following error occurs:
ERROR
----------
FRM-41017: Cannot set UPDATE ALLOWED attribute of non-enabled item INCIDENT_TRACKING.INCIDENT_CITY
FRM-41017: Cannot set UPDATE ALLOWED attribute of non-enabled item INCIDENT_TRACKING.INCIDENT_STATE
FRM-41017: Cannot set UPDATE ALLOWED attribute of non-enabled item INCIDENT_TRACKING.INCIDENT_POSTAL_CODE
SRs raised from Service form do not have this issue.
The issue can be reproduced at will with the following steps:
1. Create a service request from iSupport
2. Query it in Service forms.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |