Deleted Tasks From The Task Template Group Shows Up When Using Task Creation From Task Template (Doc ID 1053518.1)

Last updated on AUGUST 28, 2023

Applies to:

Symptoms

When a Task Template has tasks deleted from it, after use the Task Template to create tasks in Case Management, the new task still includes the deleted tasks.

EXPECTED BEHAVIOR
-----------------------
Use of Task Templates should only include valid tasks in the template and not those that have been deleted.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Created a task template
2. Created the following Tasks in the Template
    Task Number One
    Task Number Two
    Task Number Three
    and save.
3. Re-queried the template and deleted Task Two so the template only has:
    Task Number One
    Task Number Three
4. In Case Worker open an existing SR
5. Create a Task using the modified task template
6. The following tasks get created:
    Task Number One
    Task Number Two
    Task Number Three

Task Number Two should not have been included as it was deleted.

Changes

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.