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Deleted Tasks From The Task Template Group Shows Up When Using Task Creation From Task Template (Doc ID 1053518.1)

Last updated on MAY 19, 2020

Applies to:

Oracle Customer Support - Version 12.0.6 and later
Information in this document applies to any platform.

Symptoms

When a Task Template has tasks deleted from it, after use the Task Template to create tasks in Case Management, the new task still includes the deleted tasks.

EXPECTED BEHAVIOR
-----------------------
Use of Task Templates should only include valid tasks in the template and not those that have been deleted.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Created a task template
2. Created the following Tasks in the Template
    Task Number One
    Task Number Two
    Task Number Three
    and save.
3. Re-queried the template and deleted Task Two so the template only has:
    Task Number One
    Task Number Three
4. In Case Worker open an existing SR
5. Create a Task using the modified task template
6. The following tasks get created:
    Task Number One
    Task Number Two
    Task Number Three

Task Number Two should not have been included as it was deleted.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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