Drop Ship: External Lines Do Not AutoSchedule Schedule Ship Date

(Doc ID 1056009.1)

Last updated on SEPTEMBER 20, 2017

Applies to:

Oracle Order Management - Version 11.5.10.2 to 12.1.3 [Release 11.5.10 to 12.1]
Information in this document applies to any platform.

Symptoms

After enabling ATP for scheduling and profile OM: AutoSchedule = Yes, find external lines do not schedule automatically.  Even after booking the schedule ship date is blank.However,  internal lines successfully schedule and the schedule ship date is populated on the sales order at entry/booking.
INV: Capable to Promise = ATP Based on Collected Data. Data Collections runs weekly.

EXPECTED BEHAVIOR

Expect the schedule ship date to automatically be calculated and populated on the sales order at booking for external lines as it does for internal lines.

STEPS TO REPRODUCE
1. Navigate to Order Management sale order form
2. Enter header data
3. Go to line item tab, see 'External' defaulted
4. Enter item & quantity
5. Book
Schedule ship date remain blank.

When enter line with "Internal", then schedule ship date is calculated and populated.

Cause

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