Unable to Get the PO as Attachment When PO Communicate Option is Used - System Failed to Generate the PDF Document. Error message 3835 at EMAIL_PO_PDF_SUPP (Doc ID 1056167.1)

Last updated on AUGUST 21, 2016

Applies to:

Oracle Purchasing - Version 11.5.10.2 to 11.5.10.4 [Release 11.5]
Information in this document applies to any platform.

Symptoms

When trying to view the PDF attachment sent with the notification delivered to the supplier,
the message below is displayed instead of the actual PDF file with the approved PO data.

ERROR:
"System failed to generate the PDF document. Please contact your system administrator."

Steps To Reproduce:
The issue can be reproduced at will with the following steps:
1. Navigate to Purchase Order Summary
2. Select a PO number
3. Go to "tools" and select "Communicate"
4. Wait for the email to be received
5. Open the PDF attached to the message

The workflow displays this error :

Activity: EMAIL_PO_PDF_SUPP
Result: #MAIL
Error Stack: [WF_ERROR] ERROR_MESSAGE=3835: Error '-20002 - ORA-20002:[WFMLR_DOCUMENT_ERROR]
' encountered during execution of Generate function 'WF_XML.Generate' for event 'oracle.apps.wf.notification.send'.
ERROR_STACK= Wf_Notification.GetAttrblob(4176, PDF_ATTACHMENT_SUPP, text/html) WF_XML.GetAttachment(4176, text/html)
WF_XML.GetAttachments(4176, http://hostname.sample.com:8000/pls/FININT,1061)
WF_XML.GenerateDoc(oracle.apps.wf.notification.send, 4176)
WF_XML.Generate(oracle.apps.wf.notification.send, 4176)
WF_XML.Generate(oracle.apps.wf.notification.send, 4176)
Wf_Event.setMessage(oracle.apps.wf.notification.send, 4176, WF_XML.Generate)
Wf_Event.dispatch_internal()

Cause

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