Released Hold Is Not Invoicing Automatically
(Doc ID 1057512.1)
Last updated on FEBRUARY 04, 2022
Applies to:
Oracle Order Management - Version 11.5 to 12.1.1 [Release 11.5 to 12.1]Oracle Order Management - Version 12.2.7 to 12.2.7 [Release 12.2]
Information in this document applies to any platform.
Workflow engine
Hold
Invoice Interface
Workflow Background Process WFBP
Action Progress Order
Symptoms
Find the Workflow engine is not automatically progressing lines past invoice - interface eligible after Invoice Holds are removed. They remain at status Invoice Interface - Eligible notified.
Workaround: progressed manually by doing Action > Progress from the Order Line form for each line. When there are many lines in the Order, this could take a lot of time. Does not get progressed automatically.
EXPECTED BEHAVIOR
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Expect Lines to be progressed automatically when the Hold is removed.
STEPS
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The issue can be reproduced at will with the following steps:
1. Responsibility: Order Management Super User
2. Navigate: Orders Workbench, Order Organizer > query Sales Order with hold and remove
3. Notice the Sales Order does not progress to Invoice automatically.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |