Released Hold Is Not Invoicing Automatically

(Doc ID 1057512.1)

Last updated on MAY 24, 2017

Applies to:

Oracle Order Management - Version 11.5 to 12.1.1 [Release 11.5 to 12.1]
Information in this document applies to any platform.
Workflow engine
Hold
Invoice Interface
Workflow Background Process WFBP
Action Progress Order

Checked for relevance on 16-Sep-2011


Symptoms

Find the Workflow engine is not automatically progressing lines past invoice - interface eligible after Invoice Holds are removed. They remain at status Invoice Interface - Eligible notified.


Workaround: progressed manually by doing Action > Progress from the Order Line form for each line. When there are many lines in the Order, this could take a lot of time. Does not get progressed automatically.

EXPECTED BEHAVIOR
-----------------------
Expect Lines to be progressed automatically when the Hold is removed.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Responsibility: Order Management Super User
2. Navigate: Orders Workbench, Order Organizer > query Sales Order with hold and remove
3. Notice the Sales Order does not progress to Invoice automatically.

Cause

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