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"NullPointerException" Exception When Using "Notify Service Provider" Action in an Agent (Doc ID 1060121.1)

Last updated on JULY 09, 2014

Applies to:

Oracle Transportation Management - Version: 5.5 - Release: 5.5
Information in this document applies to any platform.


An Agent is configured to use the "Notify Service Provider" action. When this is executed on a shipment where the Service Provider uses a Contact Group, this action is failing with the following Exception:

at glog.server.workflow.notify.MailTopic.getTopicFieldValues(
at glog.server.workflow.Topic.getFieldValues(
at glog.comm.parameter.ParameterHolder.getArguments(
at glog.server.workflow.notify.MessageTopic.getArguments(
at glog.comm.parameter.ParameterHolder.toString(
at glog.server.workflow.notify.MessageTopic.toString(
at java.text.MessageFormat.subformat(
at java.text.MessageFormat.format(
at java.text.Format.format(
at java.text.MessageFormat.format(
at glog.util.log.Log.logID(
at glog.server.workflow.ServerPublisher.publish(
at glog.server.workflow.Topic.publish(
at glog.server.workflow.notify.NotifyRouter.publish(
at glog.server.workflow.notify.NotifyByEMail.publishTopic(
at glog.server.workflow.notify.RouterWithTransformation.routeNonConsolidated(
at glog.server.workflow.notify.RouterWithTransformation.route(
at glog.server.workflow.notify.NotifyBundle.send(
at glog.server.workflow.notify.Notify.send(
at glog.server.workflow.notify.Notify.send(
at glog.server.agent.utility.AbstractNotify.execute(
at glog.server.agent.ActionWorkflow.execute(
at glog.server.workflow.WorkflowSessionBean.execute(
at glog.server.workflow.WorkflowSessionServerSideEJBWrapper.execute(
at glog.server.workflow.WorkflowSessionServerSideEJBWrapper_61kh96_EOImpl.execute(
at glog.server.workflow.WorkflowManager.execute(
at glog.server.workflow.Trigger.trigger(
at glog.util.event.MemoryEventQueueRunnable.processEvent(

Note: The above description focuses on the use of a Contact Group. However this same problem would exist where the Service Provider has a single Contact.


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