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Changing DBA.ADMIN Password Causes "Generic_Remote_Exception" Error (Doc ID 1064026.1)

Last updated on JULY 20, 2024

Applies to:

Oracle Transportation Management - Version 6.1.0 to 6.1.1 [Release 6.1]
Information in this document applies to any platform.


On OTM Version 6.1, when attempting to change the login password for DBA.ADMIN from CHANGEME to another password , the following error occurs. Login with the new password is not possible unless a restart takes place


The issue can be reproduced at will with the following steps:

1. Navigate to Configuration and Administration -> User Management -> User Manager
2. Search for DBA.ADMIN
3. Open it with edit mode
4. Enter the new password
5. Click finished
6. Generic_Remote_Exception error reported with a stack trace
7. Re-login in a new browser session gets the following error: java.lang.SecurityException: User: DBA.ADMIN, failed to be authenticated.

8. look in the exception log  find the following error:

2010-02-04 12:18:01.821 0 Error Exception Could not impersonate DBA.ADMIN/DBA.ADMIN

at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)
at sun.reflect.NativeConstructorAccessorImpl.newInstance(
at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(
at java.lang.reflect.Constructor.newInstance(
at glog.util.exception.GLException.factory(
at glog.util.exception.GLException.factory(
at glog.util.exception.GLException.factory(
at glog.util.exception.GLException.factory(
at glog.server.workflow.WorkflowManager.execute(
at glog.server.workflow.Trigger.trigger(
at glog.util.event.MemoryEventQueueRunnable.processEvent(
[timer - 1]

9. Bounce the application
10. Login with the new password is successful


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