Debrief form: 'Return Reason' LOV shows inactive RMA Reason Codes

(Doc ID 1066168.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Field Service - Version 12.0.6 to 12.0.6 [Release 12]
Information in this document applies to any platform.
***Checked for relevance on 14-Sep-2011***

Form:CSFFEDBF.FMB - Debrief
** Checked for the relevance on 7-5-2015***


Symptoms

Debrief Return Reason List of Values (LOV) shows inactive reason codes.

Expected behaviour is to see only active (CREDIT_MEMO_REASON) lookup codes in the Return Reason LOV.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

  1. (R) Field Service Manager.
  2. Debrief Form.
  3. Tab to Materials, enter a return transaction, and choose the LOV for Return Reason.
    Note that codes which are invalid or end dated are also displayed.

Cause

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