Debrief form: 'Return Reason' LOV shows inactive RMA Reason Codes
(Doc ID 1066168.1)
Last updated on JULY 14, 2020
Applies to:Oracle Field Service - Version 12.0.6 to 12.0.6 [Release 12]
Information in this document applies to any platform.
Form:CSFFEDBF.FMB - Debrief
Debrief Return Reason List of Values (LOV) shows inactive reason codes.
Expected behaviour is to see only active (CREDIT_MEMO_REASON) lookup codes in the Return Reason LOV.
The issue can be reproduced at will with the following steps:
- (R) Field Service Manager.
- Debrief Form.
- Tab to Materials, enter a return transaction, and choose the LOV for Return Reason.
Note that codes which are invalid or end dated are also displayed.
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