Debrief form: 'Return Reason' LOV shows inactive RMA Reason Codes

(Doc ID 1066168.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Field Service - Version 12.0.6 to 12.0.6 [Release 12]
Information in this document applies to any platform.
***Checked for relevance on 14-Sep-2011***

Form:CSFFEDBF.FMB - Debrief
** Checked for the relevance on 7-5-2015***


Debrief Return Reason List of Values (LOV) shows inactive reason codes.

Expected behaviour is to see only active (CREDIT_MEMO_REASON) lookup codes in the Return Reason LOV.

The issue can be reproduced at will with the following steps:

  1. (R) Field Service Manager.
  2. Debrief Form.
  3. Tab to Materials, enter a return transaction, and choose the LOV for Return Reason.
    Note that codes which are invalid or end dated are also displayed.


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms