Last updated on SEPTEMBER 02, 2016
Applies to:Oracle Teleservice - Version 12.1.1 and later
Information in this document applies to any platform.
***Checked for relevance on 05-May-2014***
When submitting Charges in the SR form, then proceed to create a sales order, the following error occurs.
ORA-06512: at "APPS.CS_CHARGE_CREATE_ORDER_PVT" line 3135
ORA-01002: fetch out of sequence in Package CS_Charge_Create_Order_PUB procedure submit_Order
then the error becomes
ORA-01002:fetch out of sequence in Package CS_Charge_Create_Order_PVT Procedure Submit_Order
(N) Service Requests > Find/Create Service Requests
Create a Service Request
The error above is displayed
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